Privacy Policy

Last updated: 10 September 2026

THORNEFORD is a trading name of HG DISTRIBUTORS LIMITED (company number 16943587), registered in England and Wales. HG DISTRIBUTORS LIMITED is the controller of personal information processed for this store.

Contact: thornefordstore@outlook.com
Registered office: 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE.

Information we collect

Depending on how you use the store, we may collect your name, billing and delivery address, email address, telephone number, account details, order and return history, payment and transaction information, messages you send us, device and browser information, IP address, cookie identifiers and information about how you use the website.

Payment-card information is processed by our payment providers. We do not need to store your full payment-card number to operate the store.

How and why we use it

We use personal information to process and fulfil orders, take payment, provide support, arrange delivery and returns, prevent fraud, secure and improve the store, keep legally required records and send marketing where permitted.

Our legal bases may include performing our contract with you, complying with legal obligations, our legitimate interests in operating and protecting the business, and consent where consent is required.

Who we share it with

We share information where reasonably necessary with service providers such as Shopify, payment processors, fraud-prevention services, analytics and advertising providers where permitted, customer-support services, product fulfilment partners, warehouses and delivery carriers. Fulfilment partners may receive your name, contact details, address and order information so they can process and deliver the order.

International transfers

Some service providers and fulfilment partners operate outside the UK. Where UK data-protection law requires safeguards for an international transfer, we use an available lawful transfer mechanism or another permitted basis.

Cookies

We use essential cookies for store functions and may use non-essential technologies for analytics, personalisation and advertising. Where the law requires consent for non-essential technologies, they should be used in accordance with your consent choices.

Retention

We retain information only for as long as reasonably necessary for the purposes for which it is held, including completing transactions, meeting tax and accounting obligations, resolving disputes, preventing fraud and enforcing agreements.

Your rights

Depending on the law that applies, you may have rights to access, correct or delete personal information, restrict or object to certain processing, receive certain data in a portable format and withdraw consent where processing is based on consent. Legal exceptions can apply.

To exercise a right, email thornefordstore@outlook.com. We may need to verify your identity.

Complaints

If you have a concern, contact us first so we can try to resolve it. UK individuals also have the right to complain to the Information Commissioner's Office (ICO).